Fusion is a leading ITIL and Service Management consulting and systems integrator specializing in BMC Software solutions.
In the last 10 years the organization has grown to be one of the largest Business Service Management partners for BMC in Europe,
with global delivery capabilities. Solutions areas include:
- Service Desks for Incident Management and Problem Management
- Change and Configuration Management
- Asset Management, CMDB and Discovery
- Service Level Management
- Event and Service Impact Management
- Software Distribution, Discovery and License Management
- Customer and HR Service Management
- Telco OSS/BSS.
Relationship with BMC started with Remedy more than 10 years ago and today Fusion is an Elite BMC Solution Provider authorized
to resell, implement and support BMC products. The company is now the largest BMC partner in Northern Europe and UK in revenue to BMC
Software and currently has 150 supported customers and has completed over 250 projects. Its Advanced Support Centre for BMC
has global 24x7 coverage and a large team of certified engineers. In addition its consultants are RAC certified and ITIL trained.
The company is a part of the BMC ITSM Consortium and member of BMC Partner Advisory Council.
The key products sold are BMC Remedy IT Service Management suite (Incident, Problem, Service Level Management,
Asset and Change Management and CMDB), BMC Configuration Management (formerly Marimba), BMC IT Service Desk Express
(formerly Magic) and BMC Performance Manager (formerly Patrol).
The main services are ITIL based consulting, reviews and audits, project and programme management around service management
projects, implementations, managed services and support around BMC products and technical consulting, architect and
Fusion covers all major vertical markets including financial services, telecommunications, public sector, retail,
business services and customers include many multinationals like Visa, JP Morgan Chase, Sony, around 20 FTSE100
companies like Royal Bank of Scotland, Cadbury and Cable & Wireless and many other quoted and unquoted companies
served on a global and regional basis.